Shipping, Return & Exchange Policy

Shipping Policy:

We currently ship within India, to selected locations. Please check if we deliver to your pin code during checkout. If there is no courier service available in your area, we apologize for the inconvenience caused.

On adding the product to cart, the order details are displayed for your confirmation. The checkout button furnishes the complete details of the billing and shipping. Once this is done, the overall final price including shipping is displayed.

Your orders are shipped through registered domestic courier companies who are qualified to handle valuable products. All shipping charges for all orders shall be borne by the Customer. Orders are shipped within 7 business days for products in stock or as per the date agreed at the time of order confirmation (in the case of any customisations involved) and delivery of the shipment is subject to courier company norms. Naturessence Foods PVT. LTD. is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 7 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Return Policy & Exchange Policy:

1. Submit a video of you opening the pack you purchased for the first time within 48 hours of delivery.

2. Pack the product in the same way you received it.

3. On receiving a confirmation mail from our end, you can ship the package to the marketer’s address.

Once your returned item is received our Quality Assurance department will review the returned item and convey the decision. Any items that show signs of wear or have been altered, resized or damaged cannot be accepted for 100% return.

The cost to courier to marketer’s address is to be borne by the customer.

Product Availability and Pricing:

Availability information for products is listed on each individual product description. Only products in stock will be available for purchase. If you ‘re interested in a product that is currently not available in stock, you may write to us at [email protected] to get notified when it is back in stock.

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product ‘s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without prior notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at [email protected]

Information on our Site

At Naturessence Foods PVT.LTD., we make every attempt to ensure that our online catalog is as accurate and complete as possible. Some products may appear larger or smaller than their actual size in our photographs; and since each screen is set differently, colour and size may vary slightly.

Our objective is to provide you with as much information and detail about the products as possible.

Infringer Policy

In accordance with The Indian Copyright Act (ICA) and other applicable law, Naturessence Foods PVT. LTD. has adopted a policy of terminating and barring, in appropriate circumstances and at Naturessence Foods PVT. LTD. ’s sole discretion, site users or account holders who are deemed to be repeat infringers. Naturessence Foods PVT. LTD. may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Applicable Law and Jurisdiction:

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of Ahmedabad Jurisdiction.

Third Party Content

Naturessence Foods PVT. LTD. may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Naturessence Foods PVT. LTD. does not monitor or have any control over any Third-Party Content or third-party Sites. Naturessence Foods PVT. LTD does not endorse any Third-Party Content and can make no guarantee as to its accuracy or completeness. Naturessence Foods PVT. LTD. does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third-Party Content. Users use these links and Third-Party Content contained therein at their own risk.

Product Reviews and User Content
Our Site may include a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk.

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